Your entire booking including cruise fare, air add-ons, ground transfers, pre-cruise and post-cruise hotel and tour packages, excluding Taxes, Fees and Port Expenses, is subject to the same cancellation policy. If you booked any travel arrangements through other operators, you will be responsible for any cancellation fees imposed by the airlines, other transportation carriers, other tour and ground operators, and other hotel properties. Refunds (except for amounts paid for Cancellation Protection Plan) will be made directly to the method of payment you used to book with Holland America Line.
Refund schedule:
VOYAGES 6 NIGHTS OR LONGER:
Cancellations through 90 days before commencing travel: 100% refund;
89-76 days before commencing travel: 100% refund, less required deposit amount;
75-61 days before commencing travel: 50% refund of gross fare;
60-31 days before commencing travel: 25% refund of gross fare;
30 days or less before commencing travel: No refund available.
CANCELLATION POLICY EXCEPTION: If you have purchased a specially priced promotion that is 100% non-refundable from the point of payment, you are not entitled to any refund, payment, compensation or credit whatsoever of your gross fare if you cancel your booking. If you have purchased a specially priced promotion that requires a non-refundable deposit, that deposit amount shall not be refunded if you cancel your booking.
Name changes require prior approval and may not always be possible. Name changes and departure date changes are considered reservation cancellations and are subject to cancellation fees.
For bookings made in the United States, submit written cancellations to Holland America Line, 450 Third Avenue West, Seattle, WA 98119 or Hal_Reservations@HollandAmerica.com.
Travel Insurance/Protection : We strongly recommend that you obtain travel protection for unforeseen events such as trip cancellation, loss or damage to baggage and personal effects, illness, medical expenses, accidental injury or death, or emergency evacuation. Holland America Line offers Cancellation Protection Plan options, starting at just $79 per person, which include cancel for any reason and contain no exclusions for pre-existing conditions or age. You may cancel your vacation plans for any reason and receive a money back refund with a Holland America Line Cancellation Protection Plan.
Our Standard Plan will allow you, for any reason, to provide written cancellation up to 24 hours prior to the start of your scheduled travel (sea, land and/or air) arrangements made by Holland America Line and receive a refund equal to 80% of the eligible amounts paid to Holland America Line. CPP Standard is available to all guests, regardless of residency.
Our Platinum Plan offers a 90% reimbursement if you need to cancel at any time up until the start of your scheduled travel (sea, land and/or air) arrangements made by Holland America Line. The Platinum Plan also provides insurance coverage for trip delays and interruptions, medical expenses and worldwide emergency assistance. Note that the Platinum Plan is not available to residents of New York State, Quebec, or Puerto Rico.
Scenic Connections Terms & Conditions: Your purchase is subject to the terms and conditions indicated in the cruise line brochure and/or website and on the invoice that you will receive via email. We charge a cancellation fee of $50.00 per person in addition to any penalties imposed by the cruise line. It is very important that you read it carefully and follow any instructions contained therein to avoid any problems with your booking and vacation. Also, I strongly recommend the purchase of travel insurance to protect your vacation investment. Information regarding this insurance will be included in your invoice so be sure to read it carefully and reply to the email indicating your decision to accept or decline the insurance. Proof of citizenship will be required to leave and re-enter the United States and it is your responsibility to obtain said proof.
