SUBMIT ONLY ONE REGISTRATION FORM PER ROOM

ROCKY MOUNTAINEER CANCELLATION POLICY

If you cancel a confirmed reservation, notification from you or your travel agent must be received by telephone in Rocky Mountaineer’s office. A written notification must follow immediately by fax to 604.606.5145, by mail to the office address, or by email to reservations@ rockymountaineer.com. Please see the Deposit and Cancellation Schedule for cancellation charges. Cancellation charges may be subject to GST. Note: A change in train departure date (either rail-only or as part of a package) is considered a cancellation. Charges will be calculated per person and based on the date the cancellation notice is first received. There will be no exceptions to any of the charges.

Deposit and Cancellation Schedule
DAYS PRIOR TO DEPARTUREDEPOSIT PER PERSON (CAD)CANCELLATION PENALTY PER PERSON (CAD)
61+20% of package price20% of package price
46–60100% of payment due50% of package price
0–45100% of payment due100% of package price
Change Fee Policy

A fee per person will be applied to each change made to the itinerary once the original booking has been confirmed. These fees will be charged in the same currency as the original booking. Change fees may be subject to GST. 

  • Booking date to 61 days prior to departure: $25 per person
  • 60-31 days prior to departure: $50 per person
  • 30-15 days prior to departure: $100 per person
  • Less than 15 days prior to departure: No Changes Permitted
Change Fee for all Routes Rail-Only and Packages (CAD, excluding GST)

A change fee will not be administered for an addition or upgrade of service. For a change in train departure date, refer to our cancellation policies. If there are any charges incurred by Rocky Mountaineer as a result of changes made, they will be applied to the booking in addition to the change fee.

Refund Policy

Requests for refunds must be directed in writing to your travel agent or Rocky Mountaineer, and will be in the same currency as the final payment and deposit. No refunds will be made because of airline delays, unused services, or other acts beyond the control of Rocky Mountaineer.

SCENIC CONNECTIONS TERMS & CONDITIONS

Your purchase is subject to the terms and conditions set forth on the Rocky Mountaineer website and/or the invoice that you will receive via email. We charge a cancellation fee of $50.00 per person in addition to any penalties imposed by the train company. It is very important that you read the terms and conditions carefully and follow any instructions contained therein to avoid any problems with your booking and vacation. Also, I strongly recommend the purchase of travel insurance to protect your vacation investment. Information regarding this insurance will be included in your invoice so be sure to read it carefully and reply to the email indicating your decision to accept or decline the insurance. Proof of citizenship will be required to leave and re-enter the United States and it is your responsibility to obtain said proof.

TRAVEL CANCELLATION INSURANCE

We strongly recommend purchasing travel insurance due to the vendor's very strict cancellation policies. This is to confirm that you are aware of the cancellation penalties as described above on this page and that travel insurance is available for purchase to protect against cancellation penalties due to unforeseen MEDICAL reasons.

DEPOSIT REQUIREMENTS

It is the traveler's responsibility to determine the correct deposit amount. A non-refundable deposit equal to 20% of the vacation package is required by Rocky Mountaineer to secure the reservation. The deposit will be processed for the minimum amount unless otherwise indicated by the traveler. Please know that no deposit will be made using your credit card until the agent has connected with you to make sure that you would like to proceed. Feel free to give her a call with any questions you might have.